Refund, Return & Exchange Policy

Last updated: July 17, 2026

Most 8404 Clothing Brand products are made to order. This policy applies to refunds, approved returns, reprints, replacements, and exchanges.

21-day claim window

If an item arrives damaged, has a manufacturing defect, or is materially different from the product ordered, contact us within 21 calendar days after delivery at customerservice@8404clothingbrand.com. Include the order number and clear photos showing the item and the issue.

Eligible resolutions

After review, an eligible claim may be resolved with a refund, reprint, replacement, or exchange. Exchanges are accepted only for the same approved damaged, defective, or incorrect-item conditions and are subject to product and fulfillment availability.

Do not mail an item to 8404 or to a fulfillment provider unless we first approve the claim and send return directions. A physical return is often not required; you may be instructed to keep, donate, or dispose of the affected item. If a physical return is required for an approved claim, follow the directions provided by 8404. The customer is responsible for the actual return shipping cost. 8404 does not offer free return shipping. No restocking fee applies to an approved claim.

Refund timing

When Printify approves and confirms or credits a refund to 8404, 8404 will process the corresponding customer refund to the original payment method within 3–10 calendar days. Your bank or payment provider may require additional time to post the credit after 8404 processes it.

Requests after 21 days

Requests received after the 21-day claim window may be reviewed as a courtesy and in good faith. We may ask Printify to review a later request, including a request received after Printify’s normal 30-day issue-reporting period, but any refund, return, reprint, replacement, or exchange after 21 days is discretionary and is not guaranteed.

Non-defective made-to-order products

We do not accept refunds, returns, or exchanges for a customer’s incorrect size selection, customer-selected color, change of mind, buyer’s remorse, ordinary wear and tear, misuse, improper care, or damage occurring after delivery. Please review the product description, color selection, and size guide before ordering.

Order changes and cancellations

Contact us as soon as possible, preferably within one hour after ordering. Changes or cancellations are not guaranteed once an order enters production.

Lost or undelivered orders

If tracking has not updated for an extended period or an order is not delivered by the expected date, contact us with the order number. For packages marked delivered, first check the delivery location, household members, neighbors, and the carrier. We will review available tracking and help determine the next step.

Contact

Email: customerservice@8404clothingbrand.com
Contact page: https://8404clothingbrand.com/pages/contact

This policy does not limit rights that cannot be excluded under applicable law.